Security

Report a security risk or incident

If you are a customer or a third party and you believe you have found a security vulnerability in our portal, or you suspect that an account or data has been accessed without authorisation, please tell us straight away:

Email: operations@bereadycustoms.com (subject line “Security report”)

Please include:

• What you found and where (page address or feature).
• The steps needed to reproduce it.
• When you noticed it and any account affected.

Please do not include passwords or other people’s personal data in your report.

What happens next

• We acknowledge reports within 2 working days.
• We investigate, contain and fix confirmed issues as a priority and keep you informed.
• Where personal data is affected, we notify affected customers without undue delay and report to the Information Commissioner’s Office and HMRC within 72 hours where required.

Good-faith research

We welcome reports made in good faith. Please do not access, change or delete data that is not yours, disrupt the service, or use automated scanning that degrades it, and give us reasonable time to fix an issue before disclosing it publicly.

Keeping your account safe

• Use a strong password that you do not use anywhere else, and do not share logins.
• We will never ask you for your Government Gateway user ID or password.
• Tell us immediately if you think someone else has used your account.